Customer service in focus
Roles and responsibilities throughout the
company have been revised. We are now
using terms such as Managers (which we
also used previously), Process Manager,
Team Leaders, Task Leaders and Group.
Our Process Managers have a very
important role. They are people who
focus on developing processes together
with our teams. Process Managers detect
deviations, both positive and negative,
in daily management. With the help of
them, continuous improvement work
that includes everyone in the company is
being carried out. It chimes like a melody.
A harmony that settles over the whole
organisation. Everywhere is a ‘workshop’!
We clearly see that the working methods
harmonise and strengthen our offer as
The All Inclusive Port. We manage market
volatility intelligently and develop and sell
our products successfully. The result is
positive. Our customer survey results also
show that you, the customers who make
our business possible, seem to appreci-
ate what we do and how we do it. We are
very happy and proud of this.
Welcome to The All Inclusive Port.
Erik Zetterlund
CEO
A NEWSLETTER FROM THE PORT OF OXELÖSUND
We have transformed our organization
over the last years. We have introduced
a flow-based organization based on
lean-thinking. We have called the model
OPS – The Port of Oxelösund’s
Production System. It uses clear
leadership and learning as its tool. In
the transition, we were helped by work
environment researchers from Linköping
University to ensure the correct outcome.
Now we have finally moved away from
Taylorism’s faith on management’s single,
unique ability and also left sociotechnical
systems and group-organised working
methods behind us.
JUNE 2017