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The port of Oxelösund, POB 26
SE–613 21 Oxelösund, Sweden
Tel +46 (0)155-25 80 00
customerservice@oxhamn.se,
www.oxhamn.seFollow our work to develop the Port of Oxelösund. Read
more about our news and success stories and see clips
from our daily work.
https://sv-se.facebook.com/OxelosundsHamnStrong results from our
customer survey
Customer comments – a selection from the
customer survey
Our Satisfied Customer Index (SCI) increased from 83 to 85 per cent, which points to strong customer confidence levels.
In the survey, areas such as the attitude and desire to serve of our employees, the quality of service we deliver, and how
satisfied customers are, is included as part of our performance. We delivered an improved result in all of the questions.
One technological development we have invested in is to use smart phones in a positive way in stevedoring and terminal.
We have developed a damage app where staff members can document any damage to goods directly on the phone with
a photo, a comment and the location. The app will now be spread throughout the company and the concept can also be
used in the logistics chain before or after our intervention. This development is reflected in the results.
The SCI result is proof that the business and every employee deliver results day after day and focus on the customer.
Of course, some improvement opportunities were also identified. These include increasing loading, unloading and stor-
age capacity and reducing circulation times for railway wagons. Several of these have already been addressed in various
projects and we are grateful to receive this kind of feedback and these requests from our customers.
“Good storage facilities and unloading times”
“Professional, with great knowledge of materials when loading/unloading”
“I’m very satisfied with the terminal’s work. Good communication and a wonder-
ful damage app! More potential to work with improvements than previously.”
“Quick answers. Good service.”
Have a good summer!
We would like to wish all of our customers and partners a
wonderful summer filled with sun and the wind in your sails!