<How We Work

Our Principles

With respect for customers and each other

As a customer-oriented service company, we meet the expectations of our customers and the outside world with mutual respect. Quality is everyone’s responsibility – by identifying deviations in our operations, we can learn, adjust, and improve. We strive for a sustainable environment, a safe workplace, good camaraderie, sound business results, and strong customer relationships.

Daily guiding principles

We have developed a set of principles that clearly show how we should act practically in our work. All principles are based on our core values: Respect, Commitment, and Efficiency.

Best safe practices

We strive for good order and structure in our operations and follow the best safe practices to achieve high safety and operational efficiency. When every employee focuses on doing the right thing, we create a safe working environment.

Learn and improve

We continuously analyze and improve our operations through goal management, systematic problem solving, and process improvement.

Customer needs in focus

We focus on meeting our customers’ needs in the best possible way through daily management and by measuring and evaluating customer satisfaction.

Collaboration

We work in cross-functional teams and workgroups to achieve effective collaboration among all stakeholders in the operations.

Reduce waste

We handle many different work tasks in the port.
 We focus on performing all tasks without overdoing or underdoing them – the right balance. Resource usage should always be proportional to its benefit.

Resource optimization

We use our resources in the best possible way through production planning, ensuring that each day we meet operational demands with the right service, technology, personnel, materials, quay space, and maintenance efforts.